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Travel Polices

  1. Check-In Information
  2. Boarding Procedures
  3. Transport Canada Airline Security
  4. Baggage
  5. Infants and Children
  6. Special Needs Guests
  7. In-flight Service
  8. On-board Amenities
  9. Contract Conditions
  10. Seat Selection Policy
  11. Traveling to the US?
  12. Travel Tips
  13. Advanced Passenger Information System (APIS)
  14. Documentation for travel (passports, visas...)
  15. Airport Terminals

14. Documentation for travel (passports, visas...)

It is recommended that all passengers travel with a valid passport, regardless of their destination. All passengers, regardless of nationality and destination, must check with their travel agent and the consulate of the country they are visiting to find out the most accurate requirements. In compliance with Advance Passenger information System (APIS) initiatives now in place in many countries, passengers must provide basic personal information to airlines prior to departure, to comply with security measures. CanJet Airlines will require 5 basic pieces of information from its passenger, which will be sent to customs officials prior to wheels up, passengers will be required to provide the following information; official first and last name, gender, date of birth, citizenship, and travel document number.

Additionally, passengers to the United States are required to provide the full address (including zip code) where they will stay while in the United States. If passengers are connecting to a cruise ship, they should have available the name of the cruise ship and city/state of point of embarkation. Passengers should be prepared with this information prior to arriving at the airport.

Passengers are responsible for providing the correct documentation for entry in the country they are traveling. Passengers holding insufficient or incorrect documentation will be denied boarding and won’t be eligible for denied boarding compensation.

Traveling to / from the United States: In addition to the Advance Passenger Information System (APIS) requirement noted above, the Western Hemisphere Travel Initiative (WHTI) is the new law that requires all travelers, including the citizens of Canada and the USA, to carry a valid passport or other appropriate secure documents when traveling to/ from the USA from within the western hemisphere by air. For more information please see the following links www.cbp.gov/xp/cgov/travel/vacation/ready_set_go/air_travel/documents_needed.xml and www.cba-asfc.gc.ca/whti-ivho/air-aerien-eng.html.

Traveling to Cuba: For all Canadians a valid passport and a tourist card is required for all travelers including infants, for more information please visit www.gocuba.ca.

Traveling to Dominican Republic: A valid passport is recommended for all Canadians; however you may travel with a citizenship card or original birth certificate accompanied by a government-issued photo ID in the same name. For more information please visit www.drembassy.org.

Traveling to Mexico: A valid passport is recommended for all Canadians: however you may travel with a citizenship card or original birth certificate accompanied by a government-issued photo ID in the same name. For more information please visit portal.sre.gob.mx/canadaingles/index.php?option=displaypage&Itemid=55&op=page&SubMenu=.

Requirements of other country: Passengers traveling outside Canada, regardless of your nationality, must consult with travel agents and local consulates about regulations on passports and visas. For more information please consult the Foreign Affairs Canada website at www.voyage.gc.ca/dest/ctry/visa-en.asp.

For all CanJet’s flights, tourist cards and / or customs declaration cards are distributed on board CanJet’s flights.

Please note the above document requirements are for guidance only, and may not be up to date. Passengers are solely responsible for determining and complying with entry requirements for their destination.

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